Introduction
Tricity Car Rentals values your privacy and is dedicated to safeguarding your personal information. Rest assured that any data you provide while using our website will be handled in accordance with our privacy policy.
Tricity Car Rentals reserves the right to update this policy periodically by revising this page. We recommend checking this page regularly to stay informed about any modifications. This policy has been in effect since May 31, 2024.
Information we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
In addition to any protected information or other information that you choose to submit to us, we collect certain information whenever you visit or interact with the services (“usage information”). This usage information may include the browser that you are using, the URL that referred you to our services, all of the areas within our services that you visit, and the time of day, among other information. In addition, we collect your device identifier for your device. A device identifier is a number that is automatically assigned to your device used to access the services, and our computers identify your device by its device identifier. In case of booking via call center, Savaari may record calls for quality and training purposes.
Furthermore, as you explore our services, we gather tracking data, encompassing various aspects such as geographic regions. Throughout your journey, the driver’s mobile phone will transmit your GPS coordinates to our servers. The majority of GPS-enabled mobile devices have the capability to pinpoint one’s location with an accuracy of approximately 50 feet. When utilizing any of our mobile applications, the application may automatically retrieve and retain certain details from your mobile device, referred to as “mobile device information,” in addition to the device information, which includes but is not limited to:
Please provide the following details:
- Your language preference and country site (if applicable)
- The make and model of your mobile device
- Your mobile operating system
- The mobile internet browsers you use
- Your geolocation
- Details on your interactions with the mobile application and any linked websites, such as frequency of use, time spent on the app, specific features used, actions taken, and overall engagement
- Information needed for personalizing services and content within the mobile application
- Permission to access SMS/text messages for issuing/receiving one-time passwords and device verification, as well as auto-filling verification details during financial transactions, in compliance with relevant laws. No sharing or transferring of SMS/text message data to third parties, except as outlined in the privacy policy.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal data management.
- The data collected may be utilized to enhance the quality of our offerings.
- Occasionally, we may send you promotional emails containing details about new products, exclusive deals, or other relevant information that we believe may be of interest to you. These emails will be sent to the email address you have provided.
- Furthermore, we may reach out to you via email, phone, fax, or mail for market research purposes. The information gathered may also be used to personalize the website based on your preferences.
Security
Our utmost priority is to guarantee the security of your information. To prevent any unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial measures to protect and secure the data we gather online.
How we use cookies
Cookies are small files that are placed on your computer’s hard drive with your permission. These files help analyze web traffic and notify you when you visit a specific site. By gathering and remembering information about your preferences, cookies enable web applications to customize their operations according to your individual needs, likes, and dislikes.
We utilize traffic log cookies to determine which pages are being accessed. This allows us to analyze webpage traffic data and enhance our website to better suit customer requirements. The information obtained is used solely for statistical analysis purposes and is subsequently deleted from the system.
In essence, cookies assist us in delivering an improved website experience by enabling us to monitor the pages that are beneficial to you and those that are not. It is important to note that cookies do not grant us access to your computer or any personal information, except for the data you choose to share with us.
You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can adjust your browser settings to decline cookies if you so desire. However, this may limit your ability to fully utilize the website.
Links to other websites
Please be aware that our website may include links to other websites that may be of interest to you. However, it is important to note that once you click on these links and leave our site, we have no control over the content and practices of those websites. Consequently, we cannot assume responsibility for the protection and privacy of any information you provide while visiting such sites, as they are not governed by our privacy statement. We advise you to exercise caution and review the privacy statement of the respective website in question.
Rest assured that we will not sell, distribute, or lease your personal information to third parties without your consent, unless required by law. In the event that you express your interest, we may use your personal information to send you promotional materials about third parties that we believe may be of interest to you.
Contacting Us
If you have any inquiries about this privacy policy, feel free to reach out to us by referring to the details provided on the Contact Us page.